Replace: HP has responded, telling us that “We’re conscious of the difficulty and the motive force has been faraway from Home windows Replace. We’re working rapidly to resolve this matter.” It is a promising improvement which implies the motive force will not be robotically (or accidently) put in. Hopefully HP will launch a set replace quickly.
Unique story follows…
Homeowners of some HP laptops are complaining that after upgrading to Home windows 11, the ordinarily invisible HP Hotkey UWP Service, which runs within the background, begins taking over large quantities of reminiscence — successfully rendering their machines ineffective.
HP prospects have taken to HP’s help boards (opens in new tab) to complain in regards to the difficulty, in a thread that is been considered nearly 20,000 occasions. The HP Hotkey UWP Service is a driver that permits you to use the Operate key in your laptop computer keyboard with the F1 – F0 keys to carry out sure duties, resembling turning audio quantity up and down. It begins robotically when Home windows boots on an HP laptop computer, and customers complain that whereas in Home windows 10 it will take up minimal reminiscence, in Home windows 11 it takes up an infinite quantity.
One indignant proprietor complains that it’s utilizing 49GB of the laptop computer’s 64GB RAM.
That’s clearly an indication that one thing is amiss: No app ought to take up that a lot reminiscence, particularly a comparatively easy service for keyboard shortcuts, and it factors towards a problem resembling a reminiscence leak with the Home windows 11 implementation of the HP Hotkey UWP Service.
This difficulty isn’t affecting all HP laptops – we’re scripting this story on an HP Elite Dragonfly G2 with Home windows 11 put in, and HP Hotkey UWP Service is utilizing simply 2MB of reminiscence – however judging by the responses to the publish on the HP help discussion board, loads of individuals are combating this difficulty.
Evaluation: The place is HP?
The thread in regards to the HP Hotkey UWP Service taking over large quantities of reminiscence was began in July 2021, however individuals are nonetheless complaining about this difficulty in 2022, with little signal that HP is conscious of the difficulty, or if it is engaged on a repair.
Actually, the newest message on the discussion board regarding the difficulty — from the tail finish of February — is especially damming. After reporting that their ZBook 15 G3 is affected by having 100% of its RAM used up, the clearly annoyed person writes “HP — the place are you?”
Worryingly, this person can also be on Home windows 10, which implies this drawback may additionally have an effect on individuals who haven’t upgraded to Home windows 11, although nearly all of folks complaining about this difficulty seem like on the newer working system.
The truth that the corporate has been silent on this matter is regarding and solely fuels extra anger in regards to the difficulty. Dodgy drivers and software program updates occur on a regular basis, however so long as corporations are clear about these points and clear about what steps are being taken to deal with them, prospects will usually perceive.
Clearly, HP must get on high of this drawback ASAP earlier than the anger will get worse. We’ve reached out to the corporate for remark about this example and to get readability on what it is doing to deal with this difficulty. We’ll replace this story as quickly as we hear again.
Within the meantime, it seems that some folks have discovered that rolling again the LAN/WLAN/WWAN Switching and Scorching Key Service driver (discovered within the System Supervisor) to model 8.10.14.1 can assist.
Reinstalling the motive force (once more, via System Supervisor) may additionally assist. Stopping the motive force from loading with Home windows is another choice, although it’s not best.
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